Hilton Grand Vacations Club is an innovative, point-based reservation and exchange system, affording members extraordinary flexibility and leisure-travel opportunities.

With a growing number of smartphone and tablet customers Hilton Grand Resorts wanted to offer members a way to browse available resorts without disrupting their existing workflow. The mobile website needed to provide members the ability to filter through hotel features in order to find the resort that best fit their needs.

New Mobile Era,
New Problems

Hilton Grand Resorts noticed an increase of mobile and tablet visitors to their existing website. Mobile and tablet visitors were in need of an easy way to browse resorts on their devices without frustration. It was important that the new mobile site provide the ability to filter through hotel features in order to find the resort that best fit their needs, quickly.

It's All In The Details

Arrow Consulting & Design worked closely with Hilton to establish the information architecture for the site, including process flows, sitemaps, and wireframes. The mobile site also integrated with Hilton Grand Vacations Club’s custom resort management tool, which made updates and changes a breeze.

The Visual Direction

Combining DNN with modern web standards, Arrow built a website that allows mobile users to browse and interact with a gallery of available resorts from Hilton Grand Vacations in a way that is simple, accessible and informative. The mobile website features resort details featured by

Location

Maps

Photo Galleries

Directions

The Outcome

Since the launch of their mobile site, Hilton Grand Vacations Club has seen less mobile visitors abandon due to poor usability. Now that customers can find what they are looking for quicker, they can reserve the resort they want with ease and less frustration.

Recognition

The mobile site was praised for its easy to use navigation and simple design. The site was so well received by the DNN Community that it won DNN Site of the Year at DNN World.

Arrow Consulting & Design

319 N Clematis Street #500
West Palm Beach, FL 33401

561.714.7926
info@arrowdesigns.com

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